Frequently Asked Questions

General FAQs

  • B2BPM is a nationwide property management and consultancy company offering expert block and estate management, maintenance, and specialist leasehold advisory services.

  • We provide services across the United Kingdom, with developments under management from London to the North West and everywhere in between.

  • Yes. We are members of the Property Redress Scheme and operate in line with RICS standards for professional conduct and client money protection.

  • We use MRI Qube, a market-leading platform for financial, compliance and communication management.

  • Yes. We manage residential blocks, mixed-use estates, and commercial buildings under long leases or occupational agreements.

Management Services

  1. What is included in your block management service?
    Routine inspections, service charge budgeting, contractor supervision, compliance management, communication with residents, and financial reporting.

  2. Do you manage Right to Manage (RTM) and Resident Management Companies (RMCs)?
    Yes, we regularly act for RTMs and RMCs, supporting director-led management of leasehold properties.

  3. How often will you visit our site?
    We attend most properties monthly as standard, and more often if required by the lease or condition of the estate.

  4. What happens if our assigned manager changes?
    We aim to provide continuity. If a change is needed, a full handover is carried out and clients are informed in advance.

  5. Do you handle company secretarial duties?
    Yes. We manage filing of annual returns, confirmation statements and AGM notices for RTMs and RMCs.

  6. Can you manage our service charge accounts and audits?
    Absolutely. We prepare budgets, collect payments, manage arrears, and work with independent accountants to finalise end-of-year accounts.

  7. Do you provide support for AGMs and board meetings?
    Yes. We attend and help facilitate AGMs, director meetings, and consultation procedures as required.

  8. Will you retain our existing contractors?
    Where performance and compliance is satisfactory, we aim to retain trusted local contractors.

  9. How do you handle legal compliance?
    We track key compliance requirements, ensure certifications are up to date, and advise on leaseholder and statutory obligations.

  10. Do you liaise directly with leaseholders?
    Yes. Leaseholders and residents may contact us by email, phone, or through our online platform.

Maintenance Services

  1. What maintenance services do you offer?
    We offer grounds and garden maintenance, internal and external repairs, cleaning, and planned maintenance support.

  2. Do you have an emergency out-of-hours service?
    Yes. We offer a 24/7 emergency helpline to respond to urgent repairs or health and safety concerns.

  3. How do you monitor and manage contractor performance?
    Through site inspections, photographic reports, and resident feedback, we validate works and ensure standards are met.

  4. Do you manage planned and cyclical maintenance?
    Yes. We create asset registers and long-term maintenance plans to support budgeting and timely upkeep.

  5. Can you arrange surveys and inspections?
    Yes. We arrange fire risk assessments, health and safety reports, and building condition surveys as required.

Consultancy & Specialist Support

  1. Do you help leaseholders form RTM companies?
    Yes. We provide end-to-end RTM support, from initial advice and legal notices to handover and long-term management.

  2. Can you assist with major works projects or cladding remediation?
    Yes. We can manage major works, including Section 20 consultation, contract supervision, and safety compliance reviews.

  3. Do you help with lease variations or extensions?
    We can support leaseholders and freeholders with lease interpretation and coordinate specialist solicitors for extensions or variations.

  4. What is a reserve fund study?
    A financial plan forecasting future capital expenditure to ensure buildings are maintained without large one-off charges.

  5. Can you provide a sinking fund forecast for our block?
    Yes. We work with surveyors and financial models to provide tailored reserve fund forecasts.

  6. Do you assist with insurance claims?
    Yes. We help collate and submit claims, liaise with brokers or insurers, and manage reinstatement works.

  7. Can you help reduce energy or service costs?
    Yes. We can review supplier tariffs, tender contracts and suggest more efficient solutions based on usage patterns.

  8. Do you advise new developments or property conversions?
    Yes. We provide pre-completion consultancy for new builds, conversions and phased developments to ensure smooth operational set-up.

  9. How quickly can you take over management?
    We can mobilise within 4 to 12 weeks depending on handover complexity and legal timelines.

  10. What is the benefit of using B2BPM over a larger agent?
    We offer director-led service, transparent reporting, and national reach with a personal approach, ensuring your building is never just a number.